Hello,
My client, based in New York City, NY, is looking to bring aboard a Senior Application Support Analyst Consultant.
I have attached below a detailed job description for your review.
If you have the required experience and interest, please email me a current resume, along with your responses to the following questions:
*** How many years of IT experience do you have???
*** How much experience in years do you have with Scripting???
*** How much experience in years do you have with Application Support???
*** How much experience in years do you have with Basic Network Administration?
*** How much experience in years do you have with Change Management and Configuration Management??
*** How much experience in years do you have with Technical Testing???
*** How much experience in years do you have with Project Management Process???
*** How much experience in years do you have with Capacity and Performance Management??
*** How much experience in years do you have with Customer Service???
*** What is your visa status???
*** What is your best all inclusive hourly rate???
*** Are you incorporated?
*** Where do you currently reside (city, state)???
*** Can you work in New York City, NY???
*** What is your availability to start this project???
Thank you!!!
Brian Edelman
Managing Partner
Pivotal Solutions, Inc.
17 Barstow Plaza, Suite 306
Great Neck, NY 11021
516-472-0751 (O#)
516-472-0750 (F#)
b.edelman@pivotal-
www.pivotal-
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Senior Application Support Analyst Consultant
Job Description
The qualified individual will manage software changes and releases and be responsible for implementation and will be responsible for providing 24x7 application and technical support to all production and test environments.
Change Management
- Manage installation and configuration of application software for production environments on multiple platforms
- Schedule and track application changes and releases
- Define, test, and document installation and fallback of system changes
- Risk assessment prior to implementation
- Document specific procedures for implementation and error checking
- Manage software and configuration changes on Test and Production environments
Project Management
- Work on projects of all sizes and scope within the company
- Work on multiple projects simultaneously, often in a leadership role
- Set priorities and organize work to complete project responsibilities efficiently and effectively
- Participate in design meetings, implementation planning process, and the management of production issues
Implementation Management
- Make several daily modifications to support customers' business and technical specifications
- Perform operational acceptance tests before changes are rolled out
- Design implementation strategy and procedures
- Application configuration and implementation management
- Deploy application software and configuration changes across all Production and Test environments
- Perform implementation and integration of application software and hardware configuration changes
Operational Acceptance Testing
- Create and execute operational test plans/scripts/
cases based on technical and business requirements for trading applications and market operations support tools - Support the execution of unit, acceptance, performance, capacity, regression and system failover testing on back-end components using manual and automated test procedures
- Support scheduled weekend testing of Production level systems and applications
- Test OS and layered product upgrades/patches
Application Support
- Provide application and system support for several internal departments including Computer Operations, Market Operations, SQM, Product Management and Technology Member Services
- Provide application and environment administration of a complex trading systems
- Utilize Remedy to track and manage defects discovered during testing and application support
- Troubleshoot and diagnose systems problems; install and configure fixes for applications running on OpenVMS, Red Hat Linux and Windows platforms
- Troubleshoot and diagnose systems problems and make repairs in areas of responsibility
- Support all Test Environments and Production environments
- Analyze cause of production problems and develop methods for improvement
Customer service and vendor management
- Manage open trading systems issues with customers and vendors
- Emergency release handling
- Research and selection of products to fulfill project requirements
Required Experience
Experience Required/Results Expected:
§ Bachelors degree
§ Scripting experience
§ Application support
§ Knowledge of basic network administration
§ Change management and configuration management Experience
§ Technical testing
§ Project management Process experience
§ General understanding of capacity and performance management
§ Customer service experience
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