Messages In This Digest (1 Message)

1.: LEAD: VoIP Cnsltnt - NJ - 24 mon contract From: john sampson

View All Topics | Create New Topic

Message

1.: LEAD: VoIP Cnsltnt - NJ - 24 mon contract

Posted by: "john sampson" jcsspike@yahoo.com jcsspike

Tue Jul 21, 2009 8:41 am (PDT)

My name is Pragati and I'm a recruiter at Artech.

Artech has an urgent contract for one of our direct clients:

Project Information
Location Information
City: PISCATAWAY
State: NJ
ZIP: 08854
Job Title: Customer Service Support
Duration: 24 months
Daily Start Time: 8:00 AM
Daily End Time: 5:00 PM
Contract to Hire: No
Number of Positions: 1
Job Description:
The Order Manager within the BVoIP SD Center provides 5 x 8 provisioning support to our customers, representing customer requirements through the planning, implementation and closeout phases for all projects. This entails conducting a technical consultation with the customer, assisting the customer in voice provisioning and setup and resolving complex VoIP network troubles in a timely manner pertinent to an AT&T standard level of service.
The Order Manager provides support and guidance to BVoIP customers. They conduct testing for voice features, interface with the VNCC for VoIP network element provisioning issues and LOCAL to resolve Switch translation automation fall-out.
Candidate will be expected to participate on conference calls with other technical support groups, customers and their suppliers whenever needed to resolve issues preventing order progression.
This position requires a broad understanding of Client BVoIP Network infrastructure and operations, Voice & Data IP Services, physical and logical layer troubleshooting and analysis and experience in customer premise equipment and hardware in order to successfully provision and resolve complex VoIP issues requiring detailed analysis and research.
Extra work hours may be required in this position to fully support our customers.
All candidates are subject to an evaluation period to ensure they have the skills and knowledge indicated on their resume and during the interview process to protect the quality of service we provide to our customers.
Required Skills:
Excellent Communications & Interpersonal skills
Strong project management skills
Strong customer interface skills, with at least 3 years of customer interface experience
General knowledge of Managed Services
IP knowledge
Microsoft office skills
Local experience a plus
Network technology & terminology (T1, T3, etc.) a plus
Cisco Router knowledge a plus

Skills Inventory
1) Managed Services Intermediate Required
2) IP Expert Required
3) Network Technology Intermediate Required
4) Cisco Routers Intermediate Required
5) Communication Skills Expert Required
6) Project Mgmt Expert Required
7) Customer Interface Expert Required 8) CCNA Expert Desired

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (973) 993-9383 Ext.3342, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP.

Artech is a global IT Consulting company with over 30 Fortune 500 customers. You may visit our website at www.artechinfo. com to learn more about us.

Thank you.
Sincerely yours,
Pragati Singh
(973) 993-9383 Ext.3342
Pragati_Singh@ artechinfo. com

July 21st - Tues - Reg Mtg 6 pm - Carnevale Center 10 Lenox Ave Pompton Lakes 07442 Rm 009 - bring 20 copies of resume
Sept 15th Dinner Mtg - Recruiter Night Out - Bill Belknap Moderator - Beverly Lieberman Halbrecht Lieberman - Joe McComick Clark Davis

Back to top
Reply to sender | Reply to group | Reply via web post
Messages in this topic (1)