IT Help Wanted: [itroundtable] FYI... BPO Leader Needs 2 Solutions Architects -- Please pass the word!

Thursday, May 7, 2009

[itroundtable] FYI... BPO Leader Needs 2 Solutions Architects -- Please pass the word!

I'm a Recruiter and we've networked in the past. I wanted to reach out to you because of your knowledge/experience in the BPO industry. I'm hoping you will help to spread some GREAT NEWS! One of our clients, a leading provider of BPO services (business process outsourcing, imaging and document management solutions), is a well established, medium-sized US based company. They are committed to helping their clients in a variety of industry verticals (government, healthcare, financial, utilities and others) to transform their business processes. Our client is growing, and is seeking two client facing Solutions Architects to be based in Kansas City, Atlanta, Dallas, Denver or other large metro areas with a major airport. Our client offers competitive compensation (base plus bonus), strong benefits and the opportunity to work for an industry leader. If you are a strong match to the below, please don't delay. Please send me a current resume ASAP so we can discuss further. And if YOU are not available/interested at this time, PLEASE take a moment to pass this great news along to other BPO folks you know. In this day and age, you never know who tomorrow may have to find a new job. So your help to get the word out is appreciated. Call it Career Karma!

JOB SUMMARY
The Solutions Architect provides ownership of Pre- and Post-Sales activities including project requirements gathering and systems due diligence encompassing full lifecycle for a BPO/imaging/document management solution engagement. You'll be responsible for managing the priorities and tasks of the development and implementation team, overseeing adherence to project development budgets and project milestones including light project management tasks and activities, supporting cross functional teams from Sales, Management and Technical groups, interacting with prospective clients to gather system requirements, and development of and facilitation of the adoption of best practice methodologies. The successful candidate will be expected to be familiar with technology business analysis, workflow, new technology solutions, and business operations associated with the imaging, BPO or document management industry. This position involves 40-50% domestic travel.

JOB REQUIREMENTS:
Bachelor's degree is required (ideally in CIS, MIS or other related technical field but based on experience other degrees will be considered).
This is a mid-level position. 5+ years experience in pre-sales, professional services, or client management role(s) specifically in the BPO, Imaging or Document Management industry is required.
Unfortunately at this time we cannot consider someone who has been at the Director or Executive level in past roles. We need someone who is going to be challenged in a mid-level role and not someone willing to take a step down until the market picks up. Anyway, if you are at this executive level the money probably won't track right (this opportunity has under six figure base with $30K plus or minus bonus pool)
Experience with BPO or similar solutions in the Healthcare (Payer or Provider), Insurance (Property & Casualty), Financial (Mortgage), Government (Federal) or similar is preferred
Experience working directly with customers in pre-sales, project management, customer support or technical delivery roles
Strong interpersonal and communication skills (presentation, verbal, and written)
Able to quickly comprehend and design new business processes
Able to understand and effectively communicate technical concepts relating to systems integration, web services, user interface design, business logic, file formats, transfer methods, encryption, etc.
Strong problem solving abilities and ability to ask creative questions in order to uncover client needs.

Again, even if you are not available at this time I hope that you will pass the word along to any other BPO professionals that you know. Even if they aren't looking at this time, they may have friends/family who need our help!

Thank you,
Nanci Cronk
Account Executive/Executive Recruiter
IT and Engineering Staffing Practice
The Maven Group LLC
1.800.343.6612 ext 105 Toll-Free
1.469.361.2499 Dallas Direct Line
nanci.cronk@themavengroup.com
** A Service Disabled Veteran Owned Business **

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