This level is one of three Information Officer levels available for senior systems design and development management reporting directly or indirectly to the Group CIO or SIO.
Employees are:
· Responsible for major, mission-criti cal applications and maintenance of core systems and/or projects involving multiple Managers and/or Project Managers and
· Provide managerial & technical direction for systems initiatives for several cost centers and project teams and
· Manage a group of technical staff of 30 to 50+ including employees, consultants and/or fixed price staff through subordinate application AIOs, applications managers/leads (in the largest organizations) and
· Manage a budget and/or staff equivalent to $5-10 million across cost centers.
Related responsibilities typically include the following;
· Maintain/enhance information systems for diverse users, platforms, computing environments (e.g., host based, distributed systems, client server), technologies (e.g., interactive online systems, internet/intranet, and world wide web) software, hardware, and tools.
· Function as primary user contact for Business Managers, responsible for fulfilling user project requirements or service level agreements.
· Provide comprehensive consultation to management regarding long and short range business requirements and recommend innovations that anticipate the future directions of both business and information technology.
· Responsible for ensuring adherence to Architecture guidelines.
· Negotiate and monitor vendor contracts.
· Responsible for production support budget as approved
· Provide strategic direction for Production Support Services. Develop and monitor long range information technology plans and policies consi stent with the strategic objectives and plans of the business units and develop budgets per guidelines.
· Direct the management of the application change process submitted for production for completeness and adherence to procedural and documentation standards.
· Work closely with designated Compliance Officer(s) in supporting all integrated IT audits including SOX, State Regulatory and Internal Audit reviews.
· Develop methods to document and improve the workflow for the production support group.
· Direct ongoing development and implementation functions leading to improved efficiency.
· Assist automation team to enable monitoring and support of production processing on multiple platforms.
· Research and recommend technical alternatives to enhance efficiency.
· Coordinate migration of new clients' production services needs. Review new or modified applications submitted for production for completeness and adherence to procedural and documentation standards.
· Maintain the availability (i.e., monitoring, support, problem escalation) of Production Services systems.
· Research production problems and initiate corrective action where appropriate.
· Manage I/O (input/output) control, quality review and develop and enforce production standards to ensure the integrity of processes and databases as well as the quality of output.
· Direct the overall operations of the Production Services staff through subordinate supervisors/onshore leads. Direct subordinate supervisors in20the development and implementation of objectives, policies, standards and methodologies. Develop and implement staffing plans.
· Manage staff to ensure alignment of departmental activities with organizational goals. Identify and resolve issues. Establish, develop, implement, and review department policies and procedures. Provide recommendations on pay, performance management, employment and staffing decisions.
· Responsible to collect, evaluate and review performance evaluations completed by Project teams, recommend promotions and selects courses for employee development.
· Perform related duties as assigned or requested.
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