Header: Service Delivery Manager- NY Metro Area Position: PP Mgt - Program Management Specialist II Position Code: Program Management Specialist II Office Location: NYC Metro area. Provisioning Support Comments: Must change cost code and client upon hire. US Citizen or Green Card
Scope of Work – IMAC Service Delivery Manager (Project Manager with a Network Background)
The service delivery manager (SDM) position is basically a client facing Project Manager who has a background in Networks. The successful candidate for this position will understand networks, and will be able to carry on a discussion with the network engineers, but will not be expected to actually do the hands-on network work. This is not a senior level position. This position will be responsible for coordination of customer installation for both internal and external clients, and manage connectivity services for installs, adds, moves and changes to the SFTI network. This involves definition of procedures to provide services, application of business processes, coordination of multiple departmental and vendor service providers, fulfillment monitoring and management, and development and maintenance of key account technical relationships. Specific Tasks Performed: • Provide support for all Install / move / add / changes for internal and external customers • Initiate work flow for new SFTI customer orders in Remedy Maintain customer profile database Maintain customer request database • Manage customer services requests Create and maintain status for all project details in the PMT to track all customer requests Prioritize customer request to be provisioned Coordinate customer technical interchange meeting to gather customer requirements Coordinate support across internal groups Provide regular updates to client, sales team and management. Align application testing support for clients • Provide pre & post sales support • Understand current & future service offerings across all of NYSE, ARCA, Euronext and B2B services at a broad level. • Issue monthly and weekly provisioning schedules. • Support Content Service Provider (CSP) implementation Coordinate the planning Requirements gathering for design activities Coordinate escalation procedures with the customer • Document and distribute Welcome packets including business process, procedures and connectivity instructions • Vendor Management Responsible for obtaining and maintaining the interface with Service Bureau, Extranets, and Carriers as needed to monitor capacity and upgrades Retrieval of capacity/performanc e reporting for all vendors for management purposes • Provide monthly billing feed to Finance • Publish monthly management status reports on the following: Service request activity Capacity management Service OLA & SLA's • Work with members, external vendors, order flow providers, and internal business units to maximize access to the exchange and increase order flow traffic through the establishment of new connectivity. • Liaising with members firms and NYSE Technologies to ensure the development of connectivity & Collocation products meeting internal standards and regulatory requirements. This requires working with groups including on and off shore vendors, Quality Assurance, and Regulation.
Best Regards Kausar Imam Pyramid Consulting, Inc| Office: 770 255 7605 | Fax: +678 514 3501 | Email: Kausar.imam@ pyramidci. com |Yahoo IM Kausar102 | Public Profile: http://www.linkedin .com/in/kausar1 |
No comments:
Post a Comment