IT Help Wanted: [itroundtable] Service Manager - New York

Tuesday, October 20, 2009

[itroundtable] Service Manager - New York - Contract Position

Job ID: 74894

Location: New York, NY

Type: Contract

Hourly Rate: $50-60/hr.

Looking for a Service Manager with RECENT hands on technical experience.

SERVICE MANAGER, not strict Project Manager. Needs to have RECENT hands on technical experience. Very unique skill set.

Qualifications:

Ø A bachelor's degree in a technical discipline (Computer Science, Electrical Engineering etc.)

Ø Excellent oral and written communication skills

Ø 10+ years, in technical engineering roles, in complex organizations.

Ø 8 + years Windows Server implementation and support with a focus on web technologies and MS SQL server.

Ø 4 + years Unix and Linux Server implementation and support (Solaris preferred, HP-UX a plus)

Ø 5+ years as a project manager for the delivery of complex products, services and team transitions. 10/5 update HOT req This manager is looking for a service manager that has recent hands on technical experience. The candidate should be okay with rolling up their sleeves and doing the technical work.

Ø Prior team management experience preferred.

Ø 2 + years experience with ITIL processes and process improvement.

Ø ITIL certification preferred.

Ø Project Management certification (PMP) is a plus.

This position is a unique skill set that is looking for a candidate that has experience managing projects but needs to have recent hands on technical experience. They could be in a role such as Team Manager, Lead or Project Lead. This person will be working with the Development and Operation Teams so will need this technical experience to earn respect. This person will need to also organize meeting, track actions, follow up and provide reporting to managers but also dive deep into these activities.

Manage end to end service as a member of the service delivery team.

Duties:

" Defines, documents and manages SIPs (Service Improvement Projects)

" Actively participates in all project phases and acts as a point of contact for service.

" Chairs service meetings, administers the service forum and develops support models

" Drives problem management activities

Robert S. Pizzuto
Account Executive
Tekmark Global Solutions
w: (732) 572-9600 x278
c: (732) 453-4787
rpizzuto@tekmarkinc.com
www.tekmarkinc.com